Company Profile

cosmoONE, a member of the SOFTONE Group of Companies after the acquisition of the majority of its shares on July 25, 2022, was founded in June 2000 and started its commercial activity in January 2001.

We are essentially the first company in Greece specializing in B2B Electronic Procurement, with a decisive contribution to the formation and development of the eBusiness sector.

The reliable and secure solutions we offer to our customers, aim to reduce procurement costs and transform the procurement processes, which are strategic levers in improving the financial results and increasing the profitability of each company and organization.

In cosmoONE’s clientele, you will fine the largest Private Sector companies in all sectors of the economy, such as Telecommunications, Banking, Insurance, Industry and Commerce, as well as a significant number of Public Sector entities.

Through the B2B Marketsite platform that we have developed, we provide corporates and organizations with electronic trading and transactions applications, which cover the full procurement cycle and the relevant procedures (Τactical – Operational – Sourcing), from the search for suppliers, the conduct of tenders and negotiations, to the orders submission and the receipt of invoices, as well as a number of other supporting functions.

Continuous innovation and pioneering, is for us an ongoing process that leads to the improvement and development of the solutions provided and has been recognized in practice:

• with commercial collaborations for the provision of specialized applications in critical sectors, such as for example the sensitive issues of eAuctions of Energy Products to Public Utilities of Greek State (DEPA-RAE-Operator of Electricity Market), worth hundreds of millions of Euros

• with collaborations with the scientific community, Greek and foreign Universities, and our participation in research projects in Greece and abroad

• with our continuous participation as an experienced partner, in consultations of the Public Sector and other bodies on B2B eProcurement issues.

We are an ISO 9001:2015 certified company

CERTIFIED QUALITY MANAGEMENT SYSTEM

cosmoONE, in the context of its continuous effort to offer better services to its customers, was certified in July 2004 by the certification body ELOT, for the Quality Management System (Quality Management System) that it implements, according to the ISO 9001: 2000 standard, and in October 2017 according to the ISO 9001: 2015 standard.

The last renewal of the certification according to the ISO 9001: 2015 standard took place on October 25, 2022 by EVETAM.

Certification subject: “Provision of Solutions and Services for B2B eCommerce”

Recent Certificate: MIRTEC1-01-6847CER11.1102200986 25 October 2022

ISO (International Organization for Standardization) certification is our strategic choice to enhance competitiveness, while recognizing cosmoONE’s ability to provide high quality services.

With the Quality Management System implementation, we aim:

• In the correct design, monitoring and continuous improvement of all company processes that affect the quality of products and services offered.
• To the maximum satisfaction of the requirements of our customers.

QUALITY POLICY

Our company, having as a firm policy the absolute respect of the customer and the interested parties, has as its main goal to always offer high quality services, which are ensured by our fundamental skills that come from three directions:

• the specialized staff capable of designing, planning and implementing B2B eCommerce related projects and services
• the shareholders who have a dominant presence in the basic elements of eCommerce – Internet, Communications and Finance
• the partners who develop technological infrastructure and offer complementary competitive services and products.

To ensure the systematic observance of the above, cosmoONE has installed and implements a Quality Management System ISO 9001: 2015 and is committed to its continuous support, its unwavering implementation and its continuous development, having all the required resources. In addition, the Management is committed to complying with all legal and other regulatory requirements relating to the company’s services.

In the context of this Quality Policy, the Management sets specific key quality objectives aimed at improvement of:

• the services offered to its customers
• the customer satisfaction level.

The company’s Quality Policy contributes to the achievement of the main strategic development goals of cosmoONE which are:

• the establishment of the current B2B services
• the increase of cosmoONE’s services use by its shareholders
• services offered enrichement by adding value-added applications and solutions (financial services, document transfer, etc.)
• private and vertical markets development through strong partnerships.